Terms of Service
Last updated: 24 October 2026.
These terms are an agreement between you (the business using our services, "you") and Nova AI Ventures ("we", "us"). They apply to our website builds and monthly subscriptions. If you sign a proposal or order form with us, it adds the specifics (plan, price, scope); where it differs from these terms, the proposal or order form wins. Questions: support@novaaiventures.com.
1. What we provide
- Website builds: design and development of your website or web app as described in your proposal.
- Monthly subscription: hosting, monitoring, security updates, backups and small changes, plus the features of your plan, such as an AI chat and voice assistant for your website and a support inbox where visitors' requests arrive as tickets.
- Larger new features are scoped and priced separately before we start.
2. Plans, usage caps and fallback
Each plan includes monthly allowances, for example a number of chat conversations and voice minutes. You can see your usage in your inbox, and we let you know when you reach 80% of an allowance. When an allowance is used up, the assistant automatically switches to a message form (and voice switches to text) until the next month starts or you move to a larger plan. We don't charge for extra usage unless you have agreed to it in writing.
3. Fees, billing and cancellation
- Setup fee: some builds include a one-time setup fee, as stated in your proposal.
- Subscription: billed monthly in advance through our payment processor, and renews automatically each month.
- Cancel any time: subscriptions are month to month unless your order form states a minimum term ([MINIMUM TERM, if any]). Cancellation takes effect at the end of the current billing period; we don't refund partial months.
- Price changes: we give at least 30 days' notice before a price change applies to you.
- Late payment: if a payment fails and isn't fixed within [NUMBER] days of our notice, we may pause the service until it is.
- Prices exclude applicable taxes, which are added where required.
4. Setup fee refunds
If you cancel within [NUMBER] days of paying and before we have started work, we refund the setup fee in full. Once work has started, the setup fee covers the work done and isn't refundable, except that if we don't deliver what we agreed, we refund the part that wasn't delivered.
5. Acceptable use
You agree not to use our services to:
- break the law, infringe others' rights, or publish content that is fraudulent, defamatory, hateful or harassing;
- send spam, distribute malware, or try to break into our systems or other clients' data;
- impersonate anyone, or hide that visitors are talking to an AI assistant;
- give medical, legal, financial or emergency advice through the assistant, or make decisions about people (credit, employment, housing, insurance) based on it;
- collect sensitive information (such as health, financial or government ID details) through the assistant without a lawful basis. The services are not designed to store protected health information; don't use them for that unless we have signed a written agreement for it (such as a HIPAA business associate agreement).
6. AI features
- The assistant answers from the information you give us about your business. AI-generated answers can be incomplete or wrong; please review the information it uses and tell us when something needs correcting.
- The assistant always tells visitors it is an AI assistant, and visitors can ask to reach a person, which creates a ticket in your inbox.
- You are responsible for the information you provide and for following the rules that apply to your business where you operate (for example on customer communications, consent and AI disclosure).
- We don't record audio from voice conversations; text transcripts are kept as described in our Privacy Policy.
7. Your content and data
You own your content and your customers' data, including your website content, your business information, and the conversations and tickets from your visitors. You give us permission to host, process and display it only to provide the services to you. We never use your content or your customers' data to train AI models or other clients' assistants, and we never sell it. Our hosting and AI service providers process data only on our behalf and under agreements that don't allow them to train their models on it.
8. Export and deletion when you leave
When you cancel, you can ask us for an export of your content, tickets and conversation transcripts within [NUMBER] days. After that period we delete your data, except copies in rolling backups (which expire on their own schedule) and anything we must keep by law.
9. Our work and intellectual property
We keep ownership of our platform, software, templates and know-how. Unless your proposal says otherwise, your website is built, hosted and maintained by us as part of the subscription; if you would like to own and host the code yourself, we can agree a handover or licence in writing.
10. Availability and support
We work to keep the services available and secure, and we fix problems as quickly as we reasonably can. The services are provided on a best-effort basis, without a guaranteed uptime or service-level agreement unless we have agreed one in writing. Planned maintenance, and outages at our providers or on the internet, can cause interruptions.
11. Disclaimer
To the extent the law allows, the services are provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement.
12. Limitation of liability
To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claims relating to the services is limited to the amounts you paid us in the 12 months before the event that gave rise to the claim. Nothing in these terms limits liability that can't be limited by law.
13. Indemnity
You agree to defend and indemnify us against claims arising from your content, your use of the services in breach of these terms, or your breach of the law.
14. Suspension and termination
We may suspend or end the services if payment is overdue as described above, if the services are used in breach of these terms, or if there is a security risk. Where reasonable, we tell you first and give you a chance to fix the problem.
15. Governing law
These terms are governed by the laws of the State of [STATE], without regard to its conflict-of-law rules. Disputes will be handled by the state or federal courts located in [COUNTY, STATE].
16. Changes to these terms
We may update these terms from time to time. For material changes we give at least 30 days' notice by email or in your inbox; the "last updated" date above always shows the current version. If you keep using the services after the change takes effect, the new terms apply.
17. Contact
Nova AI Ventures · support@novaaiventures.com